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SERVICES
Technical Support * Training
* Programming * Product
Recommendations * Sales * Fees
* Discounts
Troubleshooting and Technical Support
One primary aspect of our consulting services are focused
on fixing things that aren't right. Our services include technical support
through visits to your office or home
(house
calls) for troubleshooting, technical
support, hardware repair, and software and operating system assistance (both
troubleshooting and fixing, as well as user assistance). Virus removal,
spyware and other malware removal, routine system maintenance, system
upgrading (hardware or software), data transfers, data
backups, setting up or correcting internet connections, assisting with e-mail,
creating small home networks to medium-size business networks,
troubleshooting networks, organizing files, and general
user support are also tasks which we routinely perform at our client's sites.
Additionally, we are often called upon to provide technical support by
telephone, e-mail, or remote connection, because we are often able to
troubleshoot specific problems quickly, without even having to come to you.
(Particularly for our clients thousands of miles away, this is often the best option!)
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Teaching and Training
In addition to technical support, we are proud of our ability to
teach and train computer users
in using their software and hardware better, as well as teaching them how to
troubleshoot their own issues. We consider a successful client
relationship one in which the customer needs to call us less and less!
Trainings are almost always done informally during every service call (watching
along is encouraged!); we also
provide formal lessons on most software packages, for individuals as well as
groups.
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Programming
We offer a variety of programming services, such as creating web
sites, performing database programming, handling data conversions, and the like.
We would be glad to see if our skills and expertise are a match for your needs.
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Decision and Pre-Purchase Recommendations
and Support
Many of our clients come to us with a need
that they are not sure how to address, or they desire to upgrade to a
better product but are unsure of where to turn. They tell us it is
sometimes hard to know which advertisements to trust, or even what product
specification mean and which details are important. We help clients understand
how various products might meet needs in different ways, and offer
product and service research and recommendations. We do this not
only in regards to products we sell or services we might provide, but also as an
un-biased resource in relation to other products and services that our clients
will obtain from others. Many people have reported that one of the best
services we have rendered to them has been to simply explain the jargon and
provide meaningful alternatives, so that they could make wise decisions for
themselves. We have special experience in configuring systems for going
overseas, particularly Africa and harsh environments.
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Sales and Setup
We
are pleased to be able to sell and provide
installation of quality products--not just new computer systems, but also upgrades (components, memory), peripherals (printers, scanners, backup
devices, and so forth), software, and supplies. Many
clients have started with us, and have kept returning over the years as
they are ready for more. Please see our Products
page for more information.
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FEES . . . and
DISCOUNTS
Our services are provided according to the following fee
schedule, unless other arrangements are negotiated prior to appointments. In general,
initial support for items purchased from us is provided at
no charge.
Telephone and e-mail support, particularly for established clients, is also available
(especially for those clients who are at a distance), and our policy is that
tech support involving only brief calls (about 5 minutes) is given at no charge
(free). For issues more
involved than a brief call, usual service rates (and usual discounts) apply.
| STANDARD SUPPORT
Standard Support services, covering technical support, trouble-shooting
(hardware and software, system failures, viruses, etc.), and
decision-making support, include an appointment at your location ("house
call")
at a time convenient to both us and you, if applicable (or, at times, a
telephone consultation, as we are able to do a majority of our
troubleshooting with distant clients remotely). There is no extra charge
for evening appointments.
AVAILABILITY: Typically
within 1-5 days.
HOURLY RATE: $150.00/hr
(½-hour minimum).
TRAVEL: Within
15 miles: no charge.
Over 15 miles: negotiable.*
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PRIORITY
SUPPORT
Priority Support services include all the benefits of
Standard Service, but applies to service calls that are urgent and
require an immediate response, and/or
need to be made at times not normally available for appointments.
(This is the "we-drop-everything-to-help-you-right-now"
service).
AVAILABILITY: Typically
under 2 hours, most often an immediate response.
HOURLY RATE: $198.00/hr
(1 hour minimum).
TRAVEL: Within
15 miles: no charge.
Over 15 miles: negotiable.*
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| TEACHING AND TRAINING
Our Educational Services are customized to your
needs, covering everything from Windows and standard office applications
to custom programs and web site administration and maintenance, tailored
to your particular tasks.
RATES: Fees for teaching/training sessions vary according to the
size of the group and the content of the classes (whether standard lesson
content, or specialized content based on your organization's specific
needs). Please contact us for custom quotations.
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| PROGRAMMING AND WEB SITE
CREATION
Our Programming Services, including web site
creation and administration, database customization, and the like, begins
with a consultation to determine your needs and desires, as well as a
proposed time frame for the completion of the project (and/or various
stages, depending upon complexity). After a proposal is agreed upon,
work commences according to the agreement.
HOURLY RATE: Generally, $150.00/hr;
Per-Project Rates are also an option.
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Standard Discounts
Courtesy Discounts are normally extended for the following categories of customers.
In special circumstances, additional
need-based discounts may be available on a case-by-case basis (sliding scale), but
these should be negotiated prior to
arranging for services.
Standard Discounts Currently Offered:
 | Individuals (up to 50% discount) |
| Faith Communities (up to 50% discount) |
| Non-Profits (up to 40% discount) |
| Sliding Scale/Income-based (additional need-based discounts may be
available) |
*Travel costs are are nominally based on distances and travel time
from our offices in Palmyra, Pennsylvania. Factors include the published IRS rates for
mileage and/or
actual expenses, and the time necessary to reach your location. Typical
travel costs for the East Coast would be half of the usual consulting fee (including
discounts) for time spent enroute. For other area of the world, and
for unusual situations, negotiable travel costs are based on a
combination of distance and time, plus expectations of the length of the
consulting work (a longer working relationship may result in reduced or no travel
costs). Please
contact us with your specific needs and location for a firm quote.
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